Refund policy

Return & Refund Policy

Thank you for shopping. We want you to feel confident about your purchase. Please review the policy below for information about returns, refunds, and order issues.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To qualify for a change-of-mind return, your beard balm must be unopened, unused, and in its original packaging. Any original hygiene or tamper-evident seals, where provided, must remain intact. An order number or other valid proof of purchase is required.

For hygiene reasons, we do not accept change-of-mind returns of opened or used beard balm. Opening the outer shipping box does not, by itself, make your item ineligible for return.

These restrictions do not apply to claims involving damaged, defective, or incorrectly shipped products, or where otherwise required by applicable law.

2. How to Start a Return

To request a return please include a brief description of the problem and, where possible, clear photos of the item and packaging.

We aim to respond within 2 business days. Once your return is approved, we will provide the return address and shipping instructions.

Please ship your return within 14 calendar days of receiving approval. Contact us before sending any items back so we can confirm the correct return address. The address printed on your shipping package may not be our return address.

Please package the item securely and retain your shipping receipt and tracking information.

3. Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If your product arrives damaged, leaking, defective, or different from what you ordered, contact as soon as reasonably possible.

Please keep the product and packaging while we review the issue, unless doing so would be unsafe. Photos can help us resolve your request more quickly.

For confirmed product defects, shipping damage, or fulfillment errors, we will work with you to arrange a replacement or refund, as appropriate and subject to applicable law. We will cover any necessary return shipping or let you know that a return is not required.

Product quality or safety concerns will be reviewed even if the item has been opened or used. The 30-day change-of-mind return window does not limit any rights you may have under applicable law.

4. Return Shipping and Fees

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

For damaged, defective, or incorrectly shipped items, we will provide a prepaid return label or arrange another return method at our expense when a return is necessary. If a refund is issued, we will also refund any original shipping charges attributable to the affected item.

We do not charge a restocking fee.

5. Refunds

We will inspect your return and issue any approved refund within 7 business days of receiving the returned item. If we confirm that no return is required, we will issue the refund within 7 business days of that confirmation. Any shorter deadline required by applicable law will apply.

Refunds will be issued to your original payment method for the amount actually paid for the returned item, including applicable sales tax. Shipping charges will be handled as described above.

We will notify you by email when your refund has been issued. Your bank or payment provider may require additional time to post the credit to your account.

If your return does not qualify for a refund, we will explain the reason and contact you about the next steps.

6. Exchanges

We do not offer direct exchanges for change-of-mind purchases. To purchase a different item, please request a return for your eligible product and place a separate order.

Replacement requests for damaged, defective, or incorrectly shipped products are handled under Section 3.

7. Contact Us

For questions about returns, refunds, or your order, please contact us

Nothing in this policy limits or excludes your rights under applicable consumer protection laws. If any part of this policy conflicts with applicable law, the law will take precedence.